Privacy Policy

Last updated on 15 June, 2025

ELSEWORLD LABS PRIVATE LIMITED (“Xchange,” “we,” “us,” “our”) is committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our platform, services, and products (collectively, the “Services”).

For the purposes of this Privacy Policy, the term “You” refers to you, the user of the website, application, and/or services provided by Xchange.

This Privacy Policy is an electronic contract formed under the Information Technology Act, 2000, and the rules made thereunder, including but not limited to Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. This Privacy Policy does not require any physical, electronic, or digital signature and is a legally binding document between You and Xchange.

1. Consent

1.1 By accessing and using our Services, you accept this Privacy Policy and consent to our collection, storage, and use of your personal information as described. You acknowledge and agree to receive communications from Xchange, including promotional emails, service updates, and support-related messages.

1.2 If you no longer wish to receive such communications, you can withdraw your consent at any time by contacting us via email at hello@xchange.com.

2. Collection of Information

We collect both Personal Information and Non-Personal Information:

2.1 Personal Information: This includes data that can identify you personally, such as:

  • Full Name

  • Email Address

  • Phone Number

  • Date of Birth

  • Address (Billing/Shipping)

  • Government Identification (e.g., Aadhar Card, PAN Card, Passport)

  • Bank account details (UPI, IMPS, etc.)

2.2 Non-Personal Information: This includes data that cannot identify you individually, such as:

  • Usage data (e.g., referring/exit pages, platform types, and IP addresses)

  • Device type and browser information

  • Page interaction data (e.g., time spent on pages, clicked links)

3. Collection Methods

3.1 Website Analytics: We may collect information regarding your use of our platform via cookies and similar technologies, including:

  • IP address

  • Browser type and version

  • Operating system details

  • Referring and exit pages

  • Time and date of visits

  • Session duration

This data helps us improve user experience, troubleshoot issues, and optimize our website's performance.

3.2 Website Forms: When you fill out forms on our website, you may provide personal information. This includes contacting us for inquiries or registering for an account, where we collect:

  • Name

  • Email

  • Phone Number

  • Address

  • Other data relevant to your account creation and service requests

3.3 Telephonic and Email Communications: Based on the information you provide, we may contact you to follow up on inquiries, provide updates, and offer services.

3.4 Social Media Interactions: We may collect information when you interact with our official social media accounts (Facebook, Twitter, LinkedIn, Instagram, etc.).

4. Data Usage

4.1 We use the collected data for several purposes, including:

  • To provide, maintain, and improve our Services

  • To respond to user inquiries and resolve issues

  • To communicate promotional and service-related information

  • To ensure compliance with legal obligations and prevent fraudulent activity

  • To improve the user experience by tailoring content to your preferences

4.2 We will not sell, rent, or lease your personal data to third parties. However, we may share your personal information with trusted service providers (vendors, payment processors) who help us perform necessary business functions. These parties are obligated to use your information only for the purpose of providing services to Xchange.

5. Protection of Information

5.1 We implement reasonable and appropriate security measures to protect your personal data from unauthorized access, disclosure, or destruction. While we strive to protect your personal information, no system is entirely secure, and we cannot guarantee complete security.

5.2 We regularly review our security practices and update them to ensure the protection of your data.

6. Third-Party Services

6.1 We may provide links to third-party websites or services. These third-party sites are governed by their own privacy policies. Xchange is not responsible for the content or practices of these third-party sites, and we encourage you to review their privacy policies before submitting any personal information.

7. Age of Consent

7.1 You must be at least 18 years old to use our Services. By using the Platform, you affirm that you meet this age requirement. We do not knowingly collect data from individuals under the age of 18. If we discover that we have inadvertently collected data from a minor, we will take steps to delete such information as required by law.

8. Withdrawal of Consent

8.1 You have the right to withdraw your consent at any time by contacting hello@xchange.com. If you choose to withdraw your consent, we may no longer be able to provide certain Services that require the collection of personal data. Please note that withdrawal of consent may impact your ability to use certain features of the Platform.

9. Data Retention

9.1 We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of complying with legal obligations, resolving disputes, and enforcing agreements.

9.2 If you request the deletion of your data, we will process this request in accordance with applicable law.

10. Data Deletion

10.1 You may request to delete your personal data by contacting hello@xchange.com. Upon request, we will delete your personal information from our systems unless we are required to retain it for legal or operational purposes.

10.2 We retain the right to retain anonymized data for statistical and operational purposes.

11. Changes to this Privacy Policy

11.1 We reserve the right to modify this Privacy Policy at any time. When we make changes, we will update the "Effective Date" at the top of this policy and provide you with notice via email or through notifications on the Platform. We encourage you to review this policy periodically.

12. Contact Us

12.1 If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:

Email: hello@xchange.com
Address: D-9, Associated Apartments, I.P. Extension, Delhi-92